Happy Go Lucky Pet Care LLC — Client Policy Agreement

17 Barclay Dr, Travelers Rest, SC 29690 | Phone: 662-770-1850 | Email: laurenh@petcarehappygolucky.com | Website: happygoluckypetcare.squarespace.com
Effective Date: November 12, 2026

Welcome to Happy Go Lucky Pet Care LLC. We are committed to providing a clean, safe, and enriching "home away from home" environment for your dog. By creating an account in our Gingr Customer Portal, booking a reservation, or utilizing our services, you agree to abide by the following policies.

1. Reservations, Rates & Drop-Off / Pick-Up Policies

  • Operating Hours & Windows: Standard drop-off and pick-up hours are 6:00 AM – 6:00 PM, arranged in advance to maintain a calm, predictable routine for all guests.

  • Late Pick-Ups: Late pick-ups may incur an additional day's boarding or daycare fee.

  • Rates & Payment Terms: Applicable boarding, daycare, and add-on service rates are confirmed at the time of booking through the Gingr Customer Portal. Payment is due upon drop-off or pick-up as agreed.

2. Health, Vaccination & Parasite Control Requirements

  • Required Vaccinations: Current written verification from a licensed veterinarian is required prior to admission for Rabies, DHPP, and Bordetella (Kennel Cough).

  • Parasite Prevention: All dogs must be maintained on a regular flea, tick, and heartworm preventative program. If fleas or ticks are found upon arrival, service will be declined.

3. Veterinary Care & Emergency Authorization

  • Emergency Notification: If your dog becomes ill, injured, or requires medical attention during their stay, Happy Go Lucky Pet Care will make every reasonable effort to contact you or your designated emergency contact immediately.

  • Emergency Care Authorization: If you or your emergency contact cannot be reached, you authorize Happy Go Lucky Pet Care to seek immediate veterinary care from your designated veterinarian on file or our local preferred veterinary clinic.

  • Financial Responsibility: The pet owner is fully responsible for all expenses incurred for veterinary treatment, medication, and emergency transportation.

4. Behavioral & Temperament Policy

All dogs must be non-aggressive toward humans and comfortable in a supervised care environment. Happy Go Lucky Pet Care reserves the right to refuse or discontinue service for any dog displaying aggressive, destructive, or excessively anxious behavior that compromises the safety of staff, our facility, or other guests.

5. Liability Waiver & Assumption of Risk

While Happy Go Lucky Pet Care maintains rigorous supervision and sanitation standards, group play and boarding environments carry inherent risks (such as minor nicks, scrapes, muscle strains, or transmission of airborne illnesses despite vaccinations). By using our services, you agree to release Happy Go Lucky Pet Care LLC, its owners, and representatives from liability arising from injury, illness, loss, or death of your pet, except in cases of proven gross negligence.

6. Communication Preferences, SMS/MMS & Privacy Policy (Twilio & Gingr Compliant)

Happy Go Lucky Pet Care LLC uses the Gingr pet care management platform, powered by Twilio for SMS/MMS text messaging, to communicate with pet parents. This section governs your email and text messaging preferences in accordance with Twilio A2P 10DLC compliance standards and Gingr SMS opt-in/opt-out rules.

6.1 Program Name & Purpose of Messages

  • Program / Brand Name: Happy Go Lucky Pet Care LLC

  • Transactional & Operational Messages: Reservation confirmations, check-in/check-out and appointment reminders, daily pet care updates ("pupdates") including photos or videos via 2-way SMS/MMS, digital agreement/signature links, billing and payment receipts, and urgent or emergency health notifications.

  • Promotional & Marketing Messages: Seasonal specials, holiday boarding availability, facility announcements, and loyalty offers (sent only to clients who have opted in to marketing communications).

6.2 Opt-In Consent & Default Opt-Out Protection

  • In accordance with Gingr and Twilio policies, new customer profiles are opted out of SMS messaging by default, and staff cannot manually override a client's SMS opt-in status.

  • Clients provide express consent to receive SMS/MMS text messages and/or emails by selecting their communication preferences during Gingr account registration, within the Gingr Customer Portal, or by texting an opt-in keyword.

6.3 Message Frequency & Carrier Rates

  • Message frequency varies depending on your reservation schedule, length of stay, and account activity.

  • Message and data rates may apply from your wireless carrier.

6.4 Opt-Out, Resubscribe & Help Instructions

  • How to Opt Out of SMS: You may opt out of receiving text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, QUIT, or END to any message from us. Upon opting out, you will receive one final confirmation text, and no further SMS messages will be sent unless you resubscribe.

  • Important Keyword Notice: Because Twilio and Gingr automatically process these keywords across all text threads, please do not reply with words like "CANCEL" to cancel a reservation by text—doing so will unsubscribe your mobile number from all future text messages. To modify or cancel a booking, please use the Gingr Customer Portal or call/email us directly.

  • How to Resubscribe: To opt back into SMS messages, reply START or UNSTOP to our messaging number, or update your preferences in the Gingr Customer Portal.

  • Help & Support: Reply HELP to any text message for assistance, or contact us directly at laurenh@petcarehappygolucky.com or 662-770-1850.

6.5 Managing Preferences in the Gingr Customer Portal & 60-Day Retention

  • Self-Service Controls: You may view and update your email and SMS communication preferences (including unsubscribing from marketing campaigns) at any time through the Gingr Customer Portal on the web or mobile app.

  • Message Retention: Per Gingr's 2-Way SMS retention policy, SMS communications older than 60 days are automatically removed from the Gingr application.

6.6 Mobile Data Privacy & Carrier Liability

  • No Third-Party Sharing or Sale: We do not sell, rent, or share your mobile phone number, SMS opt-in data, or personal consent information with third parties or affiliates for marketing or promotional purposes. Information is shared with Gingr and Twilio solely as necessary to deliver our messaging services.

  • Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

7. Photo & Media Policy

Happy Go Lucky Pet Care LLC may photograph or record your dog during their stay to send private updates directly to you. With your permission (as indicated in your Gingr profile or media release), we may also share photos or videos on our social media channels, website, and promotional materials without compensation.

We respect client privacy and never publish residential addresses, contact details, or full last names alongside pet photos. You may update or revoke your photo permission for future posts at any time by updating your preferences or notifying us in writing at laurenh@petcarehappygolucky.com.

8. Acceptance of Policies

By creating an account in our Gingr Customer Portal, acknowledging this agreement electronically, or booking services with Happy Go Lucky Pet Care LLC, you certify that you are the legal owner or authorized agent of the pet(s) in our care and agree to abide by all policies set forth in this Policy Agreement.